Return and Refund Policy

At Joshua Jewelry, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns or refunds may be considered.

In-Store Purchases

All purchases made in-store are considered final unless otherwise stated at the time of purchase. Due to the nature of jewelry products, we do not offer refunds on in-store purchases, except in cases of manufacturing defects or errors confirmed by Joshua Jewelry.

Online or Payment Link Transactions

Payments made online or through authorized payment links are generally considered final. Refunds may be issued only at the sole discretion of Joshua Jewelry and evaluated on a case-by-case basis.

Non-Refundable Items

The following items are non-refundable:

• Custom or special-order items

• Engraved or personalized jewelry

• Worn, altered, or damaged items

• Sale or clearance items

Condition of Returns

If a return is approved, the item must be:

• In original condition

• Unworn and unaltered

• Returned with original packaging and proof of purchase

Refund Method

Approved refunds will be issued using the original payment method when possible. Processing times may vary depending on the payment provider.

Exchanges

Exchanges may be offered in place of refunds at the discretion of Joshua Jewelry, subject to product availability.

Shipping and Handling

Joshua Jewelry is not responsible for shipping costs associated with approved returns unless otherwise agreed upon in writing.

How to Request a Return

To request a return or refund, customers must contact Joshua Jewelry directly through the website or at the business location within a reasonable time after purchase.

Policy Changes

Joshua Jewelry reserves the right to update or modify this Return and Refund Policy at any time without prior notice.

Contact Information

For questions regarding this Return and Refund Policy, please contact us through our website or visit our business location.